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Refund and Return Policy

At AMEZ GLOW. we are deeply committed to offering you only the highest quality skin care products, crafted with care and designed to enhance your beauty and well-being. We understand that skin care is personal, and that each individual’s skin is unique. With this in mind, we ask that you carefully review our return and exchange policy before making your purchase.

Please Read Carefully Before Purchasing:

Due to the nature of skin care products and the importance of maintaining hygiene and safety standards, we do not accept returns or exchanges on any skin care products once they have been purchased. All sales are final.

Why We Have This Policy:

  1. Hygiene and Safety: For the safety of our customers and the integrity of our products, we cannot accept returns or exchanges on skin care items. Once a product has been opened or used, it can no longer be resold, which can compromise both the product’s quality and safety.
  2. Personalized Needs: Skin care products are formulated to meet specific skin concerns and needs, which can vary widely from person to person. What works for one individual may not be suitable for another. We highly recommend you carefully read product descriptions, ingredients, and reviews, and if you have any questions, feel free to contact us for advice before making your purchase.
  3. Quality Assurance: Every item we sell is thoroughly inspected and tested for quality before shipping. We are confident in the products we offer, which is why we stand behind them 100%. We strive to provide accurate and helpful information on each product’s benefits and usage to ensure you make an informed decision.

What to Do If You Receive a Damaged or Defective Item:

Although we do not accept returns or exchanges on opened or used skin care products, we are committed to ensuring that your experience with us is a positive one. If you receive a product that is damaged, defective, or has a manufacturing fault, please contact us within 1 day of receiving your order. We will be happy to assist you with:

  • Replacing the damaged or defective product
  • Issuing a full refund (if applicable and based on our review)

In such cases, please provide us with photographic evidence of the damage or defect, and our customer care team will work quickly to resolve the issue.

Choosing the Right Product for You:

We understand how important it is to find skin care products that work best for your unique needs. To assist you in making the right choice, here are some tips:

  • Consult Product Information: Thoroughly review the product descriptions, ingredients list, and skin type recommendations available on each product page.
  • Try Samples: If you’re unsure whether a product is right for you, consider purchasing a sample size (if available) or contacting us for more information on how the product might suit your skin type.
  • Contact Us: If you’re uncertain about which product is best for your skin, feel free to reach out to our customer service team for guidance. We’d love to help you find the perfect match for your skincare routine.

Contact Us:

  • If you have any questions about our Refund and Return Policy, please contact us at care@amezglow.com or call us at +91 9987935027. Our customer service team is here to assist you and ensure your satisfaction with every purchase.

Policy Changes:

  • Amez Glow reserves the right to modify or amend this Refund and Return Policy at any time without prior notice. Any changes to this policy will be posted on our website.
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